Spirit Shop Reviews

I ordered three shirts for a school coaching staff, the shirts came in with softball misspelled. I have reached out multiple times to attempt to correct this error and the customer service team does not respond. I am out the cost of the shirts and they are making no attempt to fix the mistake.

Terrible company with horrible customer service.
They bait and switch their products. What you see and pay for is not what you get. Colors and ink are not accurate and when you question them they refuse to correct their error or work with customer to resolve the issue. Don't waste your time or money like I did. SHOP SOMEPLACE ELSE!

I placed an order after comparing it to a local website's prices that I've been happy with and ordered from in the past. I spent a long time reviewing shirts and decals. When you switch between different decal choices, the website automatically filters the in school's name. I did not catch that my final choice was missing a word, until I received the order confirmation a few minutes later. I immediately sent an email as there wasn't a phone number available. Customer service responded about 9 hours later stating they couldn't make any changes and pointed to their FAQ page. I told them that was ridiculous as it was a programming error on their site, and they should have an emergency call center or email address for quick service in cases like this. I had spent $120 and planned on ordering more over the next few months for my children's spring sports. I will never order from Spirit Shop again! Their site shows finished products and sucks you in by showing all the decal possibilities pre-filled with your school's name. Then they refuse to fix their mistake when the program fails! Their solution was for me to buy another one at half price.

Placed an order weeks ago and still haven't received it. The tracking shows it pretty much toured the whole Midwest and stopped in Vegas for a few days of gambling (I'm in CA). The tennis season will be finished by the time it arrives. Wish I had read all these reviews first- the website looked legit.

I made the mistake in my order, but they made it right. I would definitely recommend.

I wish I would have read the reviews before ordering from spirit shop. I ordered 3 sweatshirts. 1 was as expected. But the 2nd one was grey with red logos and the red was not at all like on the website. It was more of a "salmon light pink". Super disappointing.
The 3rd sweatshirt that we customized was not the same as pictured. The hood was WAY bigger in person and covered up the wording on the back.
I reached out to the company wanting a refund (or at least store credit) for the 3rd sweatshirt-because you can't even see the wording. I also pointed out the mis coloring on the 2nd sweatshirt, but said they don't need to refund me on that one because I had already given the gift as a gift.
They said that they'd send a replacement one on sweatshirt # 2 (which doesn't do me any good now) but they said that sweatshirt # 3 is my fault because I had the hood pulled down and they wouldn't refund me. I wrote back and said don't send me a replacement hoodie for sweatshirt # 2 but just give me store credit (at least) so my son can remake his and they've ignored me. DO NOT ORDER FROM THIS WEBSITE.

My husband ordered a sweatshirt, received it in a timely manner. The sweatshirt fit perfectly. We noticed a letter was missing from the iron on. SpiritShop replaced the item even tho it was my husbands ordering error. Highly recommended great customer service, great quality sweatshirt.

We recently opened a store at spiritshop.com and inadvertently made the mistake of uploading logos without checking the box for them to be used for embroidery. The problem was discovered when someone ordered an embroidery item and received the fleece with no logo. We have repeatedly tried to correct our mistake and fix all of the items in question, however we have been receiving an error message for several weeks now with absolutely no response from Spirit Shop. Worst customer service ever. You'd think that they would address this immediately. Also, not sure what's going on with their server, but I was also able to pull up the data for the Spirit Shop sales for the month of December. You'd think they'd have better security than that. I'm just a graphic designer who works for one school. How on earth was I able to pull up their financial data?

I would not recommend this company at all! The customer service is HORRIBLE! I ordered two items from the company and the sizing was way off. I contacted them via email and the ONLY offer was for me to make a second purchase a second in a different size and they would refund 1/2 of the shirt cost after I paid in full. They would not correct my initial purchase. After several emails, I researched the sizing listed for the items I purchased and measured what I received and proved the sizing was off by several inches. I did not receive any satisfaction!
BUYER BEWARE or DO NOT ORDER FROM SPIRITSHOP.COM

I order apparel for my grandson Dec 8. I kept checking, finally calling the post office, then the company when it wasn't tracking as moving. The post office denied receiving it. The Company said it did. It is Dec 31 and it never arrived.

THIS SITE IS A FRAUD,LYING BUNCH OF IDIOTS.YA DONT BELIEVE ME,READ REVIEWS FIRST AND YOU WONT ORDER.NOTHING THEY SAY IS TRUE AND CUSTOMER SERVICE IS THE WORSE..

My experience was excellent. I ordered three hoodies and several t shirts (totaling around $300) with my children and grandchilds high school name and graduation dates on them and they were absolutely perfect in every way. The colors were vibrant and exactly as ordered and was shipping was very fast! I actually made a mistake on the graduation date on one of the hoodies I ordered and they refunded the cost to me and reprinted it for free the way it should have been and that was also shipped very fast. These were Christmas presents so time was of the essence and I really did not expect for the replacement hoodie to make it in time but it arrived two days before Christmas so I couldn't be happier with my order and I will definitely order from them again in the future! Excellent products and exceptional service!

Delivery was on time, love the sweatshirt with grandson's midschool on front. I did need to contact customer service with a question and that problem was settled quickly and politely and professionally. Grandson will love the gift.

Ordered a hoodie with a logo and received it within 4-5 days. However there was an error printed on the hoodie, I emailed customer support and got a response within a few hours. They sent me a new hoodie at no charge and with no errors and I received it 4 days later. Overall shipping was extremely fast,communication with the company was easy, and they fixed the problem in a timely manner.Hoodie is also good quality and soft inside .Would give 5 stars if not for the errors on first hoodie.

Ordered a youth large hoodie for my son thinking it was a 14-16. The only sizes the website states are s, m, l, xl so I went to the Gildan website to find out what size to order to get a 14-16. I get the hoodie in the mail and it's more like a size 10. I email customer service to do an exchange to get the proper size and they tell me they don't do exchanges or returns but I can buy another one at 50% off. Why on earth I would give more money to a company that doesn't even stand behind the product I already purchased! Don't purchase from here! Wish I would have read the reviews and I wouldn't have purchased!